Supply chain management (SCM) enabled by advances in technology, aims to develop a technical infrastructure linking technology and people, in an effort to align the technology with the capabilities of the organization and among its trading partners. This has led to the importance of the...

Purpose – Reverse logistics (RL) has gained considerable attention in the literature. The first objective of this study is to develop a comprehensive performance measurement (PM) framework and scorecard for RL enterprise. The second objective is to integrate analytical hierarchy process (AHP)...