Amasiatu, Chioma Vivian; Shah, Mahmood Hussain - In: International Journal of Retail & Distribution Management 47 (2019) 4, pp. 433-452
Purpose: First-party fraud in which retail consumers commit fraud against retailers is a growing problem. However, to date studies on retail crime have focused almost entirely on fraudulent consumer behaviours in physical stores. With the growth of e-commerce, the losses to retailers from this...