Purpose: The study analyses how management control supports the organisation's response to the COVID-19 pandemic lockdown. Design/methodology/approach: Video interviews with top and middle-level managers who were directly involved in handling the response to the COVID-19 crisis in late winter...

Purpose: The purpose of this paper is to contribute to the scholarship on public management models and to advance the theoretical conceptualization of the complexity of performance management systems (PMSs). The paper explores how the characteristics of PMSs vary within and across different...