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Search: person:"Anton, Jon"
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Call Center
3
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7
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Anton, Jon
9
Perkins, Debra
2
Bapat, Vivek
1
Gustin, David
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Business credit : publication of National Association of Credit Management
1
International journal of service industry management : IJSIM
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USB Cologne (EcoSocSci)
6
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ECONIS (ZBW)
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1
The Reality Of Performance Optimization
Phelps, Dru
;
Anton, Jon
- In:
Business credit : publication of National Association …
106
(
2004
)
10
,
pp. 32-39
Persistent link: https://www.econbiz.de/10006124825
Saved in:
2
Customer obsession : your roadmap to profitable CRM
Nederlof, Ad
;
Anton, Jon
-
2003
-
4. ed.
Persistent link: https://www.econbiz.de/10004460680
Saved in:
3
Customer relationship management : the bottom line to optimizing your ROI
Anton, Jon
-
2002
-
2nd ed
Persistent link: https://www.econbiz.de/10001630009
Saved in:
4
Call center benchmarking : how good is "good enough"
Anton, Jon
;
Gustin, David
-
2000
Persistent link: https://www.econbiz.de/10004598931
Saved in:
5
The past, present and future of customer access centers
Anton, Jon
- In:
International journal of service industry management : IJSIM
11
(
2000
)
2
,
pp. 120-130
Persistent link: https://www.econbiz.de/10007118066
Saved in:
6
Call center performance enhancement using simulation and modeling
Anton, Jon
;
Bapat, Vivek
;
Hall, Bill
-
1999
Persistent link: https://www.econbiz.de/10004552338
Saved in:
7
Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
Anton, Jon
;
Perkins, Debra
-
1997
Persistent link: https://www.econbiz.de/10004222321
Saved in:
8
CallCenter management by the numbers
Anton, Jon
;
Monger, Jodie
;
Perkins, Debra
-
1997
-
1. ed.
Persistent link: https://www.econbiz.de/10004361779
Saved in:
9
Customer relationship management : making hard decisions with soft numbers
Anton, Jon
(
contributor
)
-
1996
Persistent link: https://www.econbiz.de/10004312653
Saved in:
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