Aravindan, P.; Devadasan, S.R.; Selladurai, V. - In: International Journal of Quality & Reliability Management 13 (1996) 8, pp. 79-96
Describes the current industrial scenario which is marked by the proliferation of theoretical ideas and concepts on total quality management (TQM) proclaimed by numerous quality management and engineering experts. Insists on the need to streamline these ideas and concepts so that TQM programmes...