Senthilkumar, N.; Arulraj, A. - In: Journal of Modelling in Management 6 (2011) 1, pp. 60-78
Purpose – The purpose of this paper is to develop a new model, namely service quality measurement in higher education in India (SQM‐HEI) for the measurement of service quality in higher educational institutions. Design/methodology/approach – Data were collected by means of a structured...