Pombinho, João; Aveiro, David; Tribolet, José - In: International Journal of Information Systems in the … 7 (2015) 1, pp. 60-81
In this paper, we analyze relevant state of the art in the areas of Service Science, Business Modeling and Enterprise Engineering in specifying service systems. The main shortcoming identified essentially resides in the lack of capability to model the purpose and value of a given service system...