Hanafizadeh, Payam; Moosakhani, Morteza; Bakhshi, Javad - In: Business Process Management Journal 15 (2009) 4, pp. 609-627
Purpose – The purpose of this paper is to present a methodology which defines best strategic practices for business process redesign (BPR). Design/methodology/approach – A total of 29 best practices are studied and evaluated from the literature. The philosophy of TOPSIS (Technique for Order...