Srinidhi, Bin; Balachandran, K.R. - In: International Journal of Quality Science 1 (1996) 2, pp. 8-25
The traditional view of quality treats it as an economic good which can be developed by incurring costs. Proponents of total quality management have rejected the traditional view and stress the complementary nature of cost and quality. Reconciles these two views as different manifestations of...