Search Results - person:"Bancel-Charensol, Laurence"

Comment apprécier le degré de déviance du client : de la déviance de bonne foi à la manœuvre frauduleuse? ; le cas du contribuable français

Bancel-Charensol, Laurence - 2013

Persistent link: https://www.econbiz.de/10009760366

L' innovation dans les services de proximité : proposition d'un cadre conceptuel et méthodologie de recherche

Abramovici, Marianne; Bancel-Charensol, Laurence; … - 2012

Persistent link: https://www.econbiz.de/10009579897

LE PILOTAGE DE LA RELATION DE SERVICE ENTRE RÉGULATION DES COMPORTEMENTS ET SATISFACTION DU CLIENT

Bancel-Charensol, Laurence; Codello-Guijarro, Pénélope; … - In: Gérer et comprendre : série trimestrielle (2011) 105, pp. 28-38

Persistent link: https://www.econbiz.de/10009334674

Comment améliorer la performance de la formation à la conduite et à la sécurité routières en France?

Abramovici, Marianne; Bancel-Charensol, Laurence; … - In: Services et régulation publique, (pp. 381-413). 2008

Persistent link: https://www.econbiz.de/10003720103

Controlling the driving and road safety sector through the driving test success rate?

Andreff, Madeleine; Bancel-Charensol, Laurence; … - In: The service industries journal 28 (2008) 3/4, pp. 355-373

Persistent link: https://www.econbiz.de/10003751486

Controlling the driving and road safety training sector through the driving test success rate?

Andreff, Madeleine; Bancel-Charensol, Laurence; … - In: The service industries journal 28 (2008) 3-4, pp. 355-374

Persistent link: https://www.econbiz.de/10008079466

Controlling the driving and road safety training sector through the driving test success rate?

Andreff, Madeleine; Bancel-Charensol, Laurence; … - In: The service industries journal 28 (2008) 3, pp. 355-374

Persistent link: https://www.econbiz.de/10007994529

Controlling the driving and road safety training sector through the driving test success rate?

Andreff, Madeleine; Bancel-Charensol, Laurence; … - In: The Service Industries Journal 28 (2008) 3, pp. 355-373

The driving training sector in France is subjected to an increasing interest from the French government. The regulator notably wonders about the performance of the training given by services companies. He plans to use more widely the driving test success rate indicator by enterprise to guide the...

Persistent link: https://www.econbiz.de/10010621052

Un nouveau cap pour EGS

Bancel-Charensol, Laurence; Gallouj, Fai͏̈z; … - In: Les "mondes" des services, (pp. 1919-1922). 2005

Persistent link: https://www.econbiz.de/10003307708

How to Take Customers into Consideration in Service Innovation Projects

Abramovici, Marianne; Bancel-Charensol, Laurence - In: The service industries journal 24 (2004) 1, pp. 56-78

Persistent link: https://www.econbiz.de/10006249689