Bancroft, John; Saha, Krish; Li, Di; Lukacs, Gabor; … - In: International Journal of Quality & Reliability Management 35 (2018) 9, pp. 1976-1988
Purpose: The purpose of this paper is to examine England’s Accident and Emergency (A&E) arm of the National Health Service (NHS). It considers the positive impact that Lean has had and Six-Sigma can have in A&E departments to improve the quality and reliability of the service offered, in an...