1. An Uncertain and More Complex Environment Requires you Learn From Your Decisions – Question the Known and Seek Answers to the Unknown -- 2. How the Journey to Improved Decision Making Started with my Introduction to the Silo Problem and the Importance of Understanding Both Sides of a Story...

Chaparral Steel : a model systems design -- Critical arguments : the Toulmin Argumentation Schema (TAS) -- Assumptions : Strategic Assumption Surfacing and Testing (SAST) -- A critical application : the U.S. Census Bureau -- Complex messy systems -- Synthesis : putting it all together --...

Cover -- Acknowledgements -- Contents -- Foreword -- Introduction -- Part 1: The Journey -- Episode 1: Planting the Seed -- Episode 2: Political Campaigns: The value of knowledge is in its use -- Episode 3: An Introduction to Public Life -- Episode 4: Finally… A Marketing Job in the Private...

Describes the impressive strategic turnaround at General Motors beginning in the early 1990s that has brought it back from the brink of bankruptcy. Focuses on how other companies in a variety of industries can learn from GM's experience