This paper reports on research carried out during the summer of 2000, within a National Health hospital in the West Midlands region of England. It looks specifically at the queuing problems in the busiest clinic of the hospital, and involves the observation and questioning of 280 patients. The...

Ethnic minority business activity has often been presented as a vehicle for `upward mobility' for owners and workers alike. Much attention has focused upon the owners themselves. The co-ethnic labour that such employers usually rely upon has often been treated as unproblematic. This paper aims...