Demand forecasting and capacity management are complicated tasks for emergency healthcare services due to the uncertainty, complex relationships, and high public exposure involved. Published research does not show integrated solutions to these tasks. Thus, the objective of this paper is to...

Purpose: The purpose of this paper is to present a process architecture pattern for designing particular components of a complex service. The proposal emphasizes the design of the service production flow component, following modularity ideas, which determines the sequence of actions needed to...

Cover -- Contents -- Acknowledgments -- Prolog -- Chapter 1: Introduction -- Chapter 2: Review of Relevant Work -- Chapter 3: Disciplines Integrated in the Design Approach -- Chapter 4: Design Framework for Intelligent Enterprise Architectures -- Chapter 5: Design of Service Offerings:...

Purpose – The purpose of this paper is to propose a method to support business process architecture and business process design, and present an application to the domain of public hospitals in Chile. Design/methodology/approach – This method is based on the formalization of generic...

Purpose – To develop a novel approach for encapsulating high level business knowledge and logic of a given application domain in patterns and frameworks, which can be reused and be applied to improve a process for a given business in the domain and to develop an application to support such...