Jain, Aaditya; Shanker, Saket; Barve, Akhilesh - In: Benchmarking: An International Journal 29 (2021) 10, pp. 3194-3225
Purpose: The hotel and tourism industry forms a crucial economic sector for all the economies around the world. However, it suffered the worst hit during the COVID-19 outbreak. Considering the hotel and tourism sector's critical situation, this manuscript aims to emphasise the importance of...