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person:"buch, Martin"
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Kombinatorische Verfahren mit Qualitätsgarantien zur Schichtplanung von Call-Center-Agenten
Bauch, Martin
-
2012
The thesis provides an algorithmic approach to the scheduling problem for call centre agents. It shows that this problem is NP-complete and even inapproximable. A broad statistical analysis of call data from a call centre is contained, too.
Persistent link: https://www.econbiz.de/10009632961
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Grundzüge der Verwaltungslehre : Ziele, Aufgaben, Planung, Entscheidung, Wirtschaftlichkeit, Personal, Organisation, EDV, Bürger, Gesellschaft, Politik
Joerger, Gernot
(
contributor
);
Bauch, Martin
(
contributor
)
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3., völlig neubearb. u. erw. Aufl.
Persistent link: https://www.econbiz.de/10004721551
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