Uyar, Ali; Bayyurt, Nizamettin; Dilber, Mustafa; … - In: International Journal of Retail & Distribution Management 41 (2013) 5, pp. 331-347
Purpose – Comparative shop efficiency within a chain is a key factor in strategic management decisions such as evaluation, promotion and development of shop personnel. Furthermore, overall efficiency of the firm depends on the efficiency of individual shops within the chain. The purpose of...