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Search: person:"Berry, Leonard L."
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Dienstleistung
16
Service quality
15
USA
15
Dienstleistungsqualität
13
Vereinigte Staaten
13
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11
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9
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9
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9
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92
English
72
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10
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Berry, Leonard L.
168
Parasuraman, A.
33
Zeithaml, Valarie A.
28
Mirabito, Ann M.
10
Seiders, Kathleen
10
Shankar, Venkatesh
8
Seltman, Kent D.
7
Berry, Leonard L
6
Dotzel, Thomas
6
Parasuraman, Ananthanarayanan
6
Attai, Deanna J.
5
Danaher, Tracey S.
5
Gresham, Larry G.
4
Howard, Chuck
4
Moore, Sarah G.
4
Parish, Janet Turner
4
Zeithaml, Valerie A.
4
Baun, William B.
3
Bendapudi, Neeli
3
Hensel, James S.
3
Thompson, Thomas William
3
Yadav, Manjit S.
3
Adcock, Gale
2
Bennett, David R.
2
Berger, Jonah
2
Brown, Carter W.
2
Carbone, Lewis P.
2
Davidson, Philip H.
2
Futrell, Charles M.
2
George, William R.
2
Haeckel, Stephan H.
2
Janakiraman, Ramkumar
2
Lampo, Sandra S.
2
Meyer, Jeffrey
2
Mirabito, Ann M
2
Packard, Grant
2
Wall, Eileen A.
2
Aksoy, Lerzan
1
Awdish, Rana
1
Bateson, John E. G.
1
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American Marketing Association
2
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Business horizons
17
Journal of retailing
13
Business Horizons
12
Harvard business review : HBR
7
Journal of service research
7
Harvard-Business-Manager : das Wissen der Besten
6
Journal of marketing
6
MIT sloan management review
6
Marketing management : a quarterly business management publication of the American Marketing Association
6
Marketing for the bank executive
5
Report / Marketing Science Institute
5
Journal of the Academy of Marketing Science
4
Sloan management review
4
Journal of service research : JSR
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
The Executive : an Academy of Management Publication
3
AMS review : official publication of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Bank Marketing
2
Journal of marketing research : JMR
2
MSI reports : working paper series
2
MSU business topics
2
Quality management journal : QMJ
2
Bankers' magazine
1
Business strategy review
1
Corporate brand and corporate reputation
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Does marketing need reform? : fresh perspectives on the future
1
European Journal of Marketing
1
Handbook of relationship marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Interaktionen im Dienstleistungsbereich
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Internal marketing : directions for management
1
Internes Marketing : Integration der Kunden- und Mitarbeiterorientierung ; Grundlagen - Implementierung - Praxisbeispiele
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Journal of Service Management
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Journal of Services Marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of public policy & marketing
1
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ECONIS (ZBW)
81
OLC EcoSci
53
USB Cologne (EcoSocSci)
21
RePEc
12
Other ZBW resources
5
BASE
2
Showing
21
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30
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174
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21
Consumers' Cognitive, Affective, and Behavioral Responses to an Invasion of Privacy: Essays on Understanding Consumer's Privacy Concerns
Berry, Leonard L.
(
contributor
); …
-
2008
This dissertation focuses on the discrepancy between consumers’ attitudes towardsprivacy and actual behavior. Although consumers increasingly protest against invasionsof privacy, they routinely disclose more information than their disclosure intent. Firmsmake sizeable investments in acquiring...
Persistent link: https://www.econbiz.de/10009465062
Saved in:
22
Service innovativeness and firm value
Dotzel, Thomas
;
Shankar, Venkatesh
;
Berry, Leonard L.
- In:
Journal of marketing research : JMR
50
(
2013
)
2
,
pp. 259-276
Persistent link: https://www.econbiz.de/10009737770
Saved in:
23
Service Innovativeness and Firm Value
Dotzel, Thomas
;
Shankar, Venkatesh
;
Berry, Leonard L
- In:
Journal of marketing research : JMR
50
(
2013
)
2
,
pp. 259-276
Persistent link: https://www.econbiz.de/10010100764
Saved in:
24
"DO-IT-YOURSELF" EMPLOYEE HEALTH CARE - Motivated by rising health-care costs and commitment to their staff's health and productivity, many companies are taking matters into their...
Berry, Leonard L
;
Adcock, Gale
;
Mirabito, Ann M
- In:
MIT sloan management review
53
(
2012
)
2
,
pp. 15-17
Persistent link: https://www.econbiz.de/10009825946
Saved in:
25
What's the hard return on employee wellness programs?
Berry, Leonard L.
;
Mirabito, Ann M.
;
Baun, William B.
- In:
Harvard business review : HBR
89
(
2011
)
3
,
pp. 20-23
Persistent link: https://www.econbiz.de/10008901103
Saved in:
26
The effect of the work and physical environment on hospital nurses’ perceptions and attitudes : service quality and commitment
Janakiraman, Ramkumar
;
Parish, Janet Turner
;
Berry, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 36-49
Persistent link: https://www.econbiz.de/10009381979
Saved in:
27
"Do-it-yourself" employee health care
Berry, Leonard L.
;
Adcock, Gale
;
Mirabito, Ann M.
- In:
MIT sloan management review
53
(
2011/12
)
2
,
pp. 15-16
Persistent link: https://www.econbiz.de/10009503014
Saved in:
28
Mein Mitarbeiter, mein Patient
Berry, Leonard L.
;
Mirabito, Ann M.
;
Baun, William B.
- In:
Harvard-Business-Manager : das Wissen der Besten
33
(
2011
)
4
,
pp. 50-63
Persistent link: https://www.econbiz.de/10008909409
Saved in:
29
Lessons from high-performance service organizations
Berry, Leonard L.
- In:
Industrial marketing management : the international …
40
(
2011
)
2
,
pp. 188-189
Persistent link: https://www.econbiz.de/10008934073
Saved in:
30
The Effect of the Work and Physical Environment on Hospital Nurses' Perceptions and Attitudes: Service Quality and Commitment
Janakiraman, Ramkumar
;
Turner Parish, Janet
;
Berry, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 36-50
Persistent link: https://www.econbiz.de/10009344006
Saved in:
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