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Search: person:"Berry, Leonard L."
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Dienstleistung
16
Service quality
15
USA
15
Dienstleistungsqualität
13
Vereinigte Staaten
13
United States
11
Gesundheitsversorgung
9
Health care
9
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9
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9
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9
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8
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8
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8
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8
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8
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Undetermined
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6
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Article
140
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92
English
72
German
10
Author
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Berry, Leonard L.
168
Parasuraman, A.
33
Zeithaml, Valarie A.
28
Mirabito, Ann M.
10
Seiders, Kathleen
10
Shankar, Venkatesh
8
Seltman, Kent D.
7
Berry, Leonard L
6
Dotzel, Thomas
6
Parasuraman, Ananthanarayanan
6
Attai, Deanna J.
5
Danaher, Tracey S.
5
Gresham, Larry G.
4
Howard, Chuck
4
Moore, Sarah G.
4
Parish, Janet Turner
4
Zeithaml, Valerie A.
4
Baun, William B.
3
Bendapudi, Neeli
3
Hensel, James S.
3
Thompson, Thomas William
3
Yadav, Manjit S.
3
Adcock, Gale
2
Bennett, David R.
2
Berger, Jonah
2
Brown, Carter W.
2
Carbone, Lewis P.
2
Davidson, Philip H.
2
Futrell, Charles M.
2
George, William R.
2
Haeckel, Stephan H.
2
Janakiraman, Ramkumar
2
Lampo, Sandra S.
2
Meyer, Jeffrey
2
Mirabito, Ann M
2
Packard, Grant
2
Wall, Eileen A.
2
Aksoy, Lerzan
1
Awdish, Rana
1
Bateson, John E. G.
1
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American Marketing Association
2
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Business horizons
17
Journal of retailing
13
Business Horizons
12
Harvard business review : HBR
7
Journal of service research
7
Harvard-Business-Manager : das Wissen der Besten
6
Journal of marketing
6
MIT sloan management review
6
Marketing management : a quarterly business management publication of the American Marketing Association
6
Marketing for the bank executive
5
Report / Marketing Science Institute
5
Journal of the Academy of Marketing Science
4
Sloan management review
4
Journal of service research : JSR
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
The Executive : an Academy of Management Publication
3
AMS review : official publication of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Bank Marketing
2
Journal of marketing research : JMR
2
MSI reports : working paper series
2
MSU business topics
2
Quality management journal : QMJ
2
Bankers' magazine
1
Business strategy review
1
Corporate brand and corporate reputation
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Does marketing need reform? : fresh perspectives on the future
1
European Journal of Marketing
1
Handbook of relationship marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Interaktionen im Dienstleistungsbereich
1
Internal marketing : directions for management
1
Internes Marketing : Integration der Kunden- und Mitarbeiterorientierung ; Grundlagen - Implementierung - Praxisbeispiele
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of public policy & marketing
1
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ECONIS (ZBW)
81
OLC EcoSci
53
USB Cologne (EcoSocSci)
21
RePEc
12
Other ZBW resources
5
BASE
2
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174
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71
Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing
Berry, Leonard L.
;
Wall, Eileen A.
;
Carbone, Lewis P.
- In:
The Executive : an Academy of Management Publication
20
(
2006
)
2
,
pp. 43-57
Persistent link: https://www.econbiz.de/10007259025
Saved in:
72
A Health Care Agenda for Business - As health care costs continue to skyrocket, innovative companies are aggressively seeking ways to work with employees and providers to reduce co...
Berry, Leonard L.
;
Mirabito, Ann M.
;
Berwick, Donald M.
- In:
MIT sloan management review
45
(
2004
)
4
,
pp. 56-64
Persistent link: https://www.econbiz.de/10006244232
Saved in:
73
Brand in Labour-Intensive Services
Berry, Leonard L.
;
Lampo, Sandra S.
- In:
Business strategy review
15
(
2004
)
1
,
pp. 18-25
Persistent link: https://www.econbiz.de/10007155220
Saved in:
74
A conceptual model of service quality and its implications for future research
Parasuraman, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
-
2003
Persistent link: https://www.econbiz.de/10001797913
Saved in:
75
Ten lessons for improving service quality : Report No. 03-104
Berry, Leonard L.
;
Parasuraman, A.
;
Zeithaml, Valarie A.
- In:
MSI reports : working paper series
(
2003
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10001824682
Saved in:
76
BEST PRACTICE - Clueing In Customers
Berry, Leonard L.
;
Bendapudi, Neeli
- In:
Harvard business review : HBR
(
2003
),
pp. 100-107
Persistent link: https://www.econbiz.de/10005937180
Saved in:
77
Ten lessons for improving service quality : Report No. 03-104
Berry, Leonard L.
;
Parasuraman, A.
;
Zeithaml, Valarie A.
- In:
MSI reports : working paper series
(
2003
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10009893380
Saved in:
78
How to Lead the Customer Experience - To create a total brand experience, firms must provide the right directions.
Haeckel, Stephan H.
;
Carbons, Lewis P.
;
Berry, Leonard L.
- In:
Marketing management : a quarterly business management …
12
(
2003
)
1
,
pp. 18-23
Persistent link: https://www.econbiz.de/10007233732
Saved in:
79
Understanding Service Convenience
Berry, Leonard L.
;
Seiders, Kathleen
;
Grewal, Dhruv
- In:
Journal of marketing
66
(
2002
)
3
,
pp. 1-17
Persistent link: https://www.econbiz.de/10005941779
Saved in:
80
ESSAY - Managing the Total Customer Experience - Offering products or services alone is no longer enough: Organizations must provide their customers with satisfactory experiences....
Berry, Leonard L.
;
Carbone, Lewis P.
;
Haeckel, Stephan H.
- In:
MIT sloan management review
43
(
2002
)
3
,
pp. 85-90
Persistent link: https://www.econbiz.de/10006267005
Saved in:
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