Boateng‐Okrah, Ernest; Appiah Fening, Fred - In: Benchmarking: An International Journal 19 (2012) 6, pp. 743-759
Purpose – The purpose of this paper is to ascertain the level at which total quality management (TQM) practices have been implemented in a mining company in Ghana. Design/methodology/approach – The study was undertaken over a six month period and the questionnaire was administered to a...