Bortoluzzi, Daiane Antonini; Lunkes, Rogério João; … - In: International Journal of Contemporary Hospitality Management 32 (2020) 12, pp. 3721-3745
Purpose: This study aims to analyze the effect of online hotel reviews on the relationship between defender and prospector strategies and management control system (MCS) design. Design/methodology/approach: To conduct the study, this paper administered a questionnaire to large Brazilian hotels...