Zaman, Mustafeed; Botti, Laurent; Vo Thanh, Tan - In: International Journal of Culture, Tourism and … 10 (2016) 4, pp. 455-470
Purpose The purpose of this study is to examine the relationship between the managerial efficiency and the customer satisfaction of Parisian boutique hotels by using the multi-criteria decision analysis (MCDA) methods. Design/methodology/approach In the first stage, hotels’ managerial...