Yang, Yongjiao; Brennan, Iain; Wilkinson, Mick - In: International Journal of Productivity and Performance … 63 (2014) 6, pp. 779-796
Purpose – The purpose of this paper is to seek to investigate public trust as an important factor of performance in the charitable sector, and explain the necessity of including public trust assessment in charity performance measurement. Design/methodology/approach – Two focus group...