The European Commission has the power to inspire, initiate and sponsor huge transnational projects to an extent impossible for most other entities. These projects can address universal themes and develop well-being models that are valuable across a diversity of societies and economies. It is a...

The 2011 Grand Challenge in Service conference aimed to explore, analyse and evaluate complex service systems. A case scenario, improving the perception of safety in the London Borough of Sutton, provided a common context to link participant contributions. The key themes that emerged included...

Purpose – The purpose of this paper is to present a visualisation of the firm's offering from a service‐dominant logic (S‐DLogic) perspective. The case of Rolls‐Royce is presented as an avenue through which to explore an alternative view of the firm's value proposition, a visualisation...

A measure called physical complexity is established and calculated for a population of sequences, based on statistical physics, automata theory, and information theory. It is a measure of the quantity of information in an organism’s genome. It is based on Shannon’s entropy, measuring the...