Kong, Haiyan; Yuan, Yue; Baruch, Yehuda; Bu, Naipeng; … - In: International Journal of Contemporary Hospitality Management 33 (2021) 2, pp. 717-734
Purpose: The prevalence of artificial intelligence (AI) has considerably affected management and society. This paper aims to explore its potential impact on hospitality industry employees, bringing enlightenment to both employees and managers. Design/methodology/approach: Data were collected...