Hahn, Eugene D.; Bunyaratavej, Kraiwinee - In: Service Science 3 (2011) 3, pp. 239-255
The emergence of widespread offshoring of information-based services is arguably one of the more transformative business phenomena of the last ten years. A growing body of research has examined the firm-level drivers and location factors (i.e., the "whys" and "wheres") of services offshoring....