Enrique, Dávila Bustamante Manuel; Angel, Coronado … - In: Contaduría y Administración 57 (2012) 3, pp. 175-195
This article reviews the dimensions of service quality perceived by customers of the electric system for research through a model, which integrates the theories of SERVQUAL, outcome quality and field service. Factor analysis to evaluate the composition of the dimensions and a structural equation...