Dickenson, R.P.; Campbell, D.R.; Azarov, V.N. - In: International Journal of Quality & Reliability Management 17 (2000) 1, pp. 66-82
This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context of both present Western thinking and the local economic situation and cultural traditions. Three quality management...