Purpose: The purpose of this paper is to examine the relationship between hybrid HR systems in call centers and their effect on workers' performance. Design/methodology/approach: Drawing on a sample of 337 call center operator-supervisor dyads, the authors analyzed how the joint perceptions of...

Purpose: A major trend in the changing nature of work is the increasing use of temporary workers. Although common among students, older employees have joined the ranks of temporary workers as they extend their work lives. Temporary workers tend to report lower affective commitment and...