Pacheco, Emerson D.; Kubota, Flávio I.; Yamakawa, … - In: Benchmarking: An International Journal 25 (2018) 5, pp. 1447-1460
Purpose: Increased competition and access to information are forcing companies to provide quality to their products and services, aligned with a growing society pressure for less harmful environmental practices. The purpose of this paper is to demonstrate how the adoption of reverse logistics...