Chin, K.S.; Rao Tummala, V.M.; Chan, K.M. - In: International Journal of Quality & Reliability Management 20 (2003) 9, pp. 1051-1083
In order to maintain competitiveness in a global market, more Hong Kong manufacturers are continuing the pursuit of quality management after being certified to ISO 9000. They strive for other quality management practices/approaches for continuous improvement such as the total quality management...