Chan, K.; Chan, S.F.; Chan, Catherine - In: Managerial Auditing Journal 17 (2002) 1/2, pp. 86-91
This paper describes a project which uses the quality‐function‐deployment technique to improve a distance‐learning program, operated by a government training organization in Hong Kong, for junior staff in the clothing‐manufacturing industry. The scope of this study is twofold: it...