Mehmood, Khalid; Li, Yan; Jabeen, Fauzia; Khan, Ali Nawaz; … - In: International Journal of Bank Marketing 38 (2020) 7, pp. 1491-1509
Purpose: Emotions and emotional labor play a crucial role in professional interactions. Due to the increasing participation share of women managers in the workforce, especially in the customer-oriented service context, this study adopts a multilevel approach and mobilizes person–job fit...