Huarng, Fenghueih; Chen, Yao‐Tzung - In: Industrial Management & Data Systems 102 (2002) 4, pp. 226-234
Total quality management (TQM) has been a widely applied process for improving competitiveness around the world. The implementation of TQM usually consists of both TQM philosophy from Deming’s “14 points”, Juran’s “ten steps”, and Crosby’s “14 steps” and techniques such as SPC,...