Annual reports present the activities of a listed company in terms of its operational performance, financial conditions, and social responsibilities. These reports also provide valuable reference for numerous investors, creditors, or other accounting information end-users. However, many annual...

Conventional business models focus on providing end products and services regardless of product- or service-related knowledge. Such models are unable to meet customer requirements in a knowledge economy. Therefore, to effectively capture, accumulate, store, and apply knowledge to provide product...