This article discusses the successful implementation of Six Sigma methodology in a high precision and critical process in the manufacture of automotive products. The Six Sigma define–measure–analyse–improve–control approach resulted in a reduction of tolerance-related problems and...

Remanufacturing is a process of bringing used products (known as 'cores') to 'like-new' functional state by rebuilding and replacing their component parts. Remanufacture has long been used in many industries for high-capital-cost equipment, but it represents a new kind of business process for...

Presents the results of empirical research into issues faced by 25 companies undertaking business process re‐engineering (BPR) programmes. The research team sought to understand the BPR phenomenon through visits to 21 leading practitioners and four in‐depth case studies. The research...