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Search: person:"De Clerck, Bernard"
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De Clerck, Bernard
3
Decock, Sofie
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Hudders, Liselot
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Lybaert, Chloé
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International journal of business communication : IJBC ; a publication of the Association of Business Communication
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Journal of internet commerce
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ECONIS (ZBW)
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The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
Van Herck, Rebecca
;
Decock, Sofie
;
De Clerck, Bernard
; …
- In:
International journal of business communication : IJBC …
60
(
2023
)
4
,
pp. 1220-1266
Persistent link: https://www.econbiz.de/10014365724
Saved in:
2
Testing the various guises of conversational human voice : the impact of formality and personalization on customer outcomes in online complaint management
Decock, Sofie
;
De Clerck, Bernard
;
Lybaert, Chloé
; …
- In:
Journal of internet commerce
20
(
2021
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012423619
Saved in:
3
Measuring the readability of sustainability reports : a corpus-based analysis through standard formulae and NLP
Smeuninx, Nils
;
De Clerck, Bernard
;
Aerts, Walter
- In:
International journal of business communication : IJBC …
57
(
2020
)
1
,
pp. 52-85
Persistent link: https://www.econbiz.de/10012151779
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