The travel industry in Belgium has gone through a number of notable changes in recent decades. One of the most important trends is the growth of the organised travel market in Belgium. Belgian holidaymakers are turning increasingly to travel intermediaries in general and to travel agents and...

The starting‐point of this article is that it will be essential to give quality a crucial function in the tourism policy of the future. The philosophy of quality management is known. However its application in the tourism sector is hampered by a number of particularities of this sector. This...