De Regge, Melissa; Gemmel, Paul; Meijboom, Bert - In: International Journal of Operations & Production Management 39 (2019) 9/10, pp. 1144-1165
Purpose: Process management approaches all pursue standardization, of which evidence-based medicine (EBM) is the most common form in healthcare. While EBM addresses improvement in clinical performance, it is unclear whether EBM also enhances operational performance. Conversely, operational...