Demeulemeester, E.; Sermeus, W.; Beliën, J.; Cardoen, B. - In: Review of Business and Economics LII (2007) 3, pp. 451-470
In this paper it is shown that quality of care in a hospital setting is not solely determined by the medical treatment of patients. Organizational structure clearly contributes to the qualitative performance measures too. In particular, clinical pathways could be specified in which both...