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Search: person:"Deng, Xincai"
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Dienstleistungsqualität
3
Service quality
3
Customer service
2
Kundenservice
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Proactive customer service performance
2
Arbeitsverhalten
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Arbeitszufriedenheit
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Negative workplace gossip
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Deng, Xincai
3
Ye, Yijiao
3
Zhu, Hong
2
Ji, Lijian
1
Lyu, Yijing
1
Mu, Zhirong
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International journal of hospitality management
2
International journal of contemporary hospitality management
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ECONIS (ZBW)
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1
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
2
Negative workplace gossip and service outcomes : an explanation from social identity theory
Ye, Yijiao
;
Zhu, Hong
;
Deng, Xincai
;
Mu, Zhirong
- In:
International journal of hospitality management
82
(
2019
),
pp. 159-168
Persistent link: https://www.econbiz.de/10012121410
Saved in:
3
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
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