Sousa, Ana Elisa; Cardoso, Paula; Dias, Francisco - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-23
A myriad of types of artificial intelligence (AI) systems-namely AI-powered site search, augmented reality, biometric data recognition, booking systems, chatbots, drones, kiosks/self-service screens, machine translation, QR codes, robots, virtual reality, and voice assistants-are being used by...