Psomas, Evangelos; Dimitrantzou, Christina; Vouzas, Fotis; … - In: International Journal of Productivity and Performance … 67 (2018) 9, pp. 1882-1900
Purpose: The purpose of this paper is to focus on the cost of quality (CoQ) of food manufacturing companies. The study aims at empirically validating the conceptual structure of the core dimensions of CoQ (prevention, appraisal, internal and external failure cost) and determining their level...