Kerr, Peter M.; Domazlicky, Bruce R.; Kerr, Adam P.; … - In: The Journal of Economics 32 (2006) 2, pp. 61-69
The effect of service quality on tipping is not well documented. Surveys indicate at least a weak relationship between service quality and the size of the tip. We look at an objective measure of service, the time it takes a delivery driver to deliver an order to a customer and relate it to the...