Manzanera, Rafael; Jardí, Josefina; Gomila, Xavier; … - In: The TQM Journal 26 (2014) 6, pp. 550-565
Purpose – The authors present the application of the López-Fresno approach in designing an integrated management system (IMS) for an aviation company to the development of an IMS in a government-run organization responsible for the medical evaluation of work disabilities. The purpose of this...