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Search: person:"Donnelly, Mike"
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Donnelly, Mike
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Scholarios, Dora
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Managing service quality : MSQ ; an international journal
5
Total quality management
4
International journal of public sector management : IJPSM
2
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1
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1
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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OLC EcoSci
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ECONIS (ZBW)
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11
Wokrkers' experiences of redundancy: Evidence from Scottish defence-dependent companies
Donnelly, Mike
;
Scholarios, Dora
- In:
Personnel review : a professional journal reporting new …
27
(
1998
)
4
,
pp. 325-342
Persistent link: https://www.econbiz.de/10006467151
Saved in:
12
Setting standards for reception services in UK local authorities
Donnelly, Mike
- In:
Total quality management
7
(
1996
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10007203606
Saved in:
13
Measuring service quality in the public sector: The potential for SERVQUAL
Wisniewski, Mik
;
Donnelly, Mike
- In:
Total quality management
7
(
1996
)
4
,
pp. 357-366
Persistent link: https://www.econbiz.de/10007207283
Saved in:
14
Measuring service quality in local government: The SERVQUAL approach
Donnelly, Mike
;
Wisniewski, Mik
;
Dalrymple, John F.
; …
- In:
International journal of public sector management : IJPSM
8
(
1995
)
7
,
pp. 15-20
Persistent link: https://www.econbiz.de/10007328415
Saved in:
15
The Use and Development of Information Systems and Technology in Scottish Local Government
Donnelly, Mike
;
Dalrymple, John F.
;
Hollingsworth, Ivan P.
- In:
International journal of public sector management : IJPSM
7
(
1994
)
3
,
pp. 4-15
Persistent link: https://www.econbiz.de/10007086156
Saved in:
16
Setting Service Standards for Local Government Reception Services
Donnelly, Mike
;
McMullan, Ciaran H.
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
5
,
pp. 42-45
Persistent link: https://www.econbiz.de/10007213522
Saved in:
17
Managing People and Quality in a Climate of Change
Donnelly, Mike
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
4
,
pp. 41-44
Persistent link: https://www.econbiz.de/10007213539
Saved in:
18
Setting Service Standards for Local Government Reception Services
Donnelly, Mike
;
McMullan, Ciaran H.
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
5
,
pp. 42-45
Persistent link: https://www.econbiz.de/10007217935
Saved in:
19
Managing People and Quality in a Climate of Change
Donnelly, Mike
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
4
,
pp. 41-44
Persistent link: https://www.econbiz.de/10007217954
Saved in:
20
A computer model for the strategic planning of a deer farm enterprise
Donnelly, Mike
-
1983
Persistent link: https://www.econbiz.de/10003530099
Saved in:
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