Duran, Alfonso; Garcia, Isabel; Gutierrez, Miguel - In: Journal of Industrial Engineering and Management (JIEM) 6 (2013) 3, pp. 796-804
Purpose: This paper proposes an integrated computer-supported multi-staged approach to the flexible design and multicriteria evaluation of service infrastructure assignment processes/ algorithms. Design/methodology/approach: It involves particularizing a metamodel encompassing the main generic...