This article examines the impact of deployment of Total Quality Management (TQM) systems on the performance of a sample of 108 firms which began serious efforts to implement TQM between 1981 and 1991. The impact of the adoption of TQM is measured by comparing each firm's performance to that of a...

This article examines the impact of Total Quality Management (TQM) on the performance of 108 firms that began TQM implementation between 1981 and 1991. The impact of TQM is measured by comparing each firm's performance to a control benchmark designed to capture what the performance would have...

This article examines the impact of total quality management (TQM) on the performance of 108 firms that began TQM implementation between 1981 and 1991. The impact of TQM is measured by comparing each firm's performance to a control benchmark designed to capture what the performance would have...