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Search: person:"Eckelman, Carl A."
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Managing service quality : MSQ ; an international journal
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Customer satisfaction using QFD: an e-banking case
González, Marvin E.
;
Quesada, Gioconda
;
Picado, Federico
; …
- In:
Managing service quality : MSQ ; an international journal
14
(
2004
)
4
,
pp. 317-330
Persistent link: https://www.econbiz.de/10007153343
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