Evans, Cheryl A.; Redfern, David C. - In: Industrial and Commercial Training 42 (2010) 5, pp. 265-269
Purpose – This is the first of two papers that concern employee engagement, this one aims to review the literature and the second, to be in the next edition, aims to look at a detailed study at a large UK motor vehicle retailer the RRG Group. Design/methodology/approach – The aim was to...